Your satisfaction with your purchase is very important to us. We realize from time to time it will be necessary for a customer to return an item. Please review the following information for our return policy. Should you have any questions at all regarding this policy please send us an email at info@lcdalternatives.com
We do not require you to obtain a return authorization number. Please simply print your order number on any correspondence you may send.
Shipping: To return your product, you should mail your product to: 25604 Housman Place Stevenson Ranch California USA 91381. Please use a trackable shipping service. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Our return policy lasts 30 days, after the purchase date. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
There are certain situations where only partial refunds are granted: (if applicable) Any item not in its original condition, or is damaged or missing parts for reasons not due to our error.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved your refund will be processed within five business days, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@lcdalternatives.com.
Exchanges: (if applicable) Should you find that you have ordered the incorrect repair kit and you need to exchange it, send us an email at info@lcdalternatives.com and we will work with you to see that you get the kit you need. Any difference in price will be returned to you via your original payment method.